What should a Shift Leader do if equipment malfunctions during a shift?

When equipment malfunctions during a shift, the most effective response is to report the issue to maintenance while also implementing a temporary workaround if possible. This approach ensures that the problem is addressed promptly and does not disrupt the workflow significantly. Informing maintenance allows trained professionals to evaluate and fix the equipment, which is essential for safety and proper functioning. Additionally, applying a temporary solution helps maintain operations and minimize downtime, which is crucial in a fast-paced environment like McDonald's.

Choosing to handle the malfunction personally without the necessary skills can lead to further damage and safety risks. Closing the store completely is impractical as it disrupts service and impacts sales, and ignoring the problem entirely can escalate into larger issues, affecting the team's ability to work efficiently and safely. Thus, reporting and finding a workaround serves both the immediate need of continuing service and the long-term maintenance of equipment.