What is the target time for accepting payment in the Drive-Thru?

The target time for accepting payment in the Drive-Thru is established to ensure efficient service and customer satisfaction. Aiming for 15 seconds or less reflects a balance between rapid service and maintaining accuracy in transaction processing. This timeframe is designed to minimize wait times for customers, which is crucial in a fast-food context where speed and efficiency are key drivers of customer experience.

Focusing on this specific target helps teams manage their workflow, optimize staffing, and refine processes that contribute to faster service. Adhering to this time goal not only enhances customer satisfaction by reducing delays but also encourages repeat business as customers value quick service during their visit. Meeting or exceeding this standard demonstrates the team's commitment to operational excellence in a high-frequency environment like the Drive-Thru.