What criteria should be used for evaluating employee performance?

Evaluating employee performance should encompass a broad range of criteria that reflect not only individual contributions but also the ability to work collaboratively within a team and adhere to established company procedures. By focusing on work ethic, customer service skills, teamwork, and adherence to procedures, you capture a holistic view of an employee's effectiveness and alignment with organizational goals.

Work ethic is important because it reflects an employee's commitment and dedication to their role. Customer service skills are crucial in a fast-paced environment like McDonald's, where interactions with customers directly impact the business's success. Teamwork is essential in a setting that relies on collaboration between staff members to ensure efficient operations. Adherence to procedures guarantees that employees follow the established guidelines, promoting consistency and safety in the workplace.

The other criteria do not adequately represent a comprehensive evaluation of employee performance. For instance, solely relying on attendance records fails to account for the quality and impact of an employee's work. Personal relationships with management can introduce bias and do not necessarily reflect an employee's performance capabilities. Similarly, simply valuing the ability to follow orders without questioning limits the evaluation to compliance rather than encouraging critical thinking and proactive problem-solving skills, which are crucial in a dynamic work environment. Therefore, option B offers a balanced and effective approach